Account
Manage usernames, passwords and account access.
JumpLMS Support Centre
Find step-by-step JumpLMS help guides for setting up your portal, creating courses, managing Learners, assigning training, tracking reports, issuing certificates, configuring billing and selling courses online.
Browse the support categories below or search for the task you need help with.
Billing and subscription
Upgrade, downgrade and manage payment details.
Categories
Organise courses into clear, manageable categories.
Certificates
Create, edit and assign certificates to courses.
Course content
Add and manage videos, documents, text, images and other course elements.
Course player
Help Learners navigate and complete training in the course player.
Courses
Create, edit, publish and assign courses to Learners.
Customisation
Customise your portal logo, branding and colour scheme.
Gamification
Manage points, rewards and leaderboards across your portal.
Groups
Create groups and assign Learners or courses in bulk.
Integrations
Connect Stripe, configure courses for sale and manage public access.
Learners
Add, edit, archive and manage Learner accounts.
Notifications and messages
Send direct messages and set up automatic notifications.
Reports
Track progress, test results and Learner activity.
Tests and surveys
Create tests, surveys, questions, pass marks and assessment settings.